Privacy Policy
At PlayCasinos.ca (the “Site“) we value your privacy and have created this Privacy Policy to give you full transparency over how your data is handled. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our practices regarding your personal data. By visiting our Site you are accepting and consenting to the practices described in this Privacy Policy.
Understanding how PlayCasinos.ca protects your data
Your personal data includes any information that identifies you directly. Anonymised information falls outside this definition. If you have questions about how we handle your details, reach out to our data controller team through the support channels available on our site.
How we collect your personal information
a. When you browse our site
Every visit automatically collects your IP address, browser type, timezone, device details, and operating system. We gather this data purely to enhance your experience and ensure smooth functionality across all features. On mobile devices, we may also collect carrier information and your unique device ID to improve how our services perform on your phone or tablet.
Our tracking captures the full URLs you visit, how you interact with each page, and analytics data that shows when you accessed the site and which websites referred you to us. Beyond direct collection, our cookie system and analytics platforms monitor additional browsing patterns to understand how you use the site.
b. When you subscribe to our newsletter
Signing up for email updates means we store your name and email address. You can unsubscribe anytime using the link in any message. Keep in mind that account notifications will still reach you even after you opt out of promotions.
c. When you create an account
Opening a free account means we also store your date of birth, email address, and username in addition to the browsing information we’ve already collected from your visits.
d. When you contact our support team
All conversations with support are logged and preserved. We record everything you share with us to ensure we can assist you accurately and maintain proper documentation of your interactions.
Ways we use your personal information
We send marketing emails, site updates, and announcements only to users who have opted in to receive them. If you enter competitions and giveaways, we use your data to run and administer those promotions. You can unsubscribe from marketing anytime using the provided links.
Account verification happens when necessary to keep your details current. Targeted advertisements are customised based on your browsing history, analytics, and cookie data. Review Section 6 for details on how to opt out of personalised ads.
What categories of data we hold
Identity data: first name, maiden name, last name, username, marital status, title, date of birth, gender, employment status, and occupation.
Contact data: residential address, email address, and telephone numbers.
Technical data: IP address, login data, browser type, timezone, location, operating system, platform, and device technology.
Profile data: username, encrypted password, and login and logout times.
Usage data: information about how you interact with the site.
Marketing and communications data: your preferences for receiving marketing messages and how you prefer to be contacted.
Legal grounds for processing your data
| Purpose / Activity | Category of Data | Lawful Basis |
|---|---|---|
| To register you as a new user | Identity, Contact, Profile | Necessary for our legitimate interests, to keep our records updated |
| To manage our relationship with you, including notifying you about changes to our Terms or Privacy Policy, and maintaining your User Account | Identity, Contact, Profile, Marketing and Communications | Performance of a contract with you; necessary for our legitimate interests to keep records updated |
| To send you promotional information and newsletters | Identity, Contact, Profile, Usage, Marketing and Communications | Consent where we contact you via direct marketing |
| To administer and protect our business and the Site, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting | Technical | Necessary for our legitimate interests in running our business, IT services, and network security |
| To deliver relevant content and advertisements and measure advertising effectiveness | Identity, Contact, Profile, Usage, Marketing and Communications, Technical | Necessary for our legitimate interests to deliver relevant content based on your past activity and preferences |
| To use data analytics to improve our website, products, marketing and user experience | Technical, Usage | Necessary for our legitimate interests to keep our Site updated, relevant and growing |
| To make product suggestions and recommendations based on your interests | Identity, Contact, Technical, Usage, Profile, Marketing and Communications | Necessary for our legitimate interests to grow our business if delivered via the Site; Consent if via direct marketing |
Cookies and how we track your activity
Cookies are small files stored on your device that let us recognise you and optimise how the site performs for your browser. Our full Cookie Policy provides comprehensive details about each type we use.
We rely on Google Analytics, Matomo Analytics, and similar services to understand traffic patterns and deliver adverts tailored to your interests. When reviewing available casino bonuses and other offerings, Google’s audience insights help us learn about age, gender, and preference data across comparable sites.
To opt out of Google Display Ads, visit adssettings.google.com. You can also download and install Google’s Analytics Opt-out Browser Add-on to prevent data collection from your browser.
When we share your information with others
PlayCasinos.ca does not sell, trade, or share your data except where outlined in this policy or as required by law. We work with partner companies that provide valuable services through the site. We may share aggregated, anonymous usage statistics that cannot identify any individual.
Your information may be shared with our affiliates for legitimate business reasons. If PlayCasinos.ca undergoes a merger, reorganisation, or sale, all information transfers to the relevant parties. We’ll notify you before a different privacy policy takes effect.
Court orders or legal obligations may require us to disclose your information. External linked websites are not our responsibility when it comes to their data practices.
Your privacy rights and how to exercise them
Request access: You have the right to see what information we hold about you. Reasonable requests are provided at no cost. Requests that require disproportionate effort may result in a fee under Canadian law.
Request correction: Ask us to correct any information that is incomplete or inaccurate.
Request erasure: You can ask us to delete your data where we no longer need to process it. However, legal obligations such as Anti-Money Laundering regulations may prevent immediate deletion. We act as quickly as we can within those constraints.
Object to processing: You can challenge processing based on our legitimate interests, especially where it affects your rights. You can always object to direct marketing without needing to provide a reason.
Request restriction: Ask us to pause processing while we confirm accuracy or handle your objections.
Request data portability: Get your information in a structured, machine readable format where consent or contract performance is the legal basis.
Withdraw consent: Stop direct marketing at any time through your account settings or by contacting support. This applies to communications from the site itself. To exercise any of these rights, email [email protected].
We keep copies of your communications to ensure accurate record keeping and to handle your requests efficiently.
How we protect children’s privacy
PlayCasinos.ca provides gambling information only. Our content does not target anyone under 18, or the minimum legal age in your location. We do not knowingly collect data from minors. If we discover that we have done so, we immediately remove that information from our records.
We accept no liability for actions taken by minors based on site content, subdomains, or email campaigns.
Account registration and use
Creating an account is free and completely optional. You can browse the site without registering unless a specific feature requires it. Registration is not available to anyone under 18. We do not knowingly store information from minors.
You can request account deactivation at any time. Your registered data will be kept in secure archives for analysis purposes as described in the next section.
How long we keep your data
When you close your account and request data deletion, we remove everything immediately except legally required information. We may anonymise data for research purposes and continue using it indefinitely without further notification to you.
Account security and confidentiality
Only employees who need your information to perform their role can access it. Strong password protection and secure encryption guard all your details. We comply with all applicable personal data protection regulations in Canada and beyond.
Overall security measures
PlayCasinos.ca employs digital and infrastructure security measures at both physical and storage levels to protect against loss, misuse, and unauthorised changes.
Important information about site accuracy
Live platforms cannot guarantee 100% accuracy at every moment. We reserve the right to update or change any information without advance notice. Certain services have regulatory and jurisdictional limitations and may not be available in all regions.
You are responsible for confirming that information is current before you rely on it.
Updates to this privacy policy
Policy changes will be posted here and communicated via email when relevant. Check back regularly for updates. If you disagree with changes, contact support or close your account.
Third party websites and services
When you click on advertisements or third party banners, their terms, conditions, and privacy policies apply instead. PlayCasinos.ca’s privacy terms no longer govern your activity on those external sites.
