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What Kind Of Rights Do Casino Players Have?

Several rights are guaranteed to casino players through the regulatory bodies that license online casinos. These include:

  • Transparency and fairness of results
  • Protection of player’s privacy and banking transactions
  • Segregation of player funds
  • Gambling-related harm prevention

This is why it’s important to only play at registered online casinos holding the relevant licences.

We’ll discuss these rights further in the sections below.

Transparency And Fairness Of Results

The wording on casino websites has to be fair and transparent so that casino players can make informed choices about whether to sign up at an online casino or not.

Online casinos have to make sure that the games offered by them are run by random number generators (RNGs) to make sure that game results are completely random.

Additionally, legit online casinos have to have their casinos tested by competent third-party authorities such as eCOGRA to make sure their software is fair and that results cannot be influenced by human tampering.

Protection Of Players’ Privacy And Banking Transactions

Licensed online casinos must have systems in place to secure their customers’ privacy and safeguard their personal details. They are required to tell their clients not just what data about them they are collecting, but also why and for what purpose they are collecting this data. Online casino customers have the right to ask for a copy of all data the casino collects about them, and even request that the casino erase their data under certain circumstances.

As far as money transactions to and from online casinos are concerned, customers should make sure that the operator’s website they chose to play with has Secure Sockets Layer (SSL) encryption, which makes sure that if anyone gets access to the casino’s servers, they still won’t be able to get their hands on the player’s personal and banking details.

Segregation of Players’ Funds

Player funds are kept separate from the operational funds of a gambling or gaming company. It is a measure designed to protect players’ money and ensure that it is always available to be returned to them, even in the event of financial difficulties or bankruptcy of the company.

By segregating player funds, the company establishes a clear separation between player money and its own funds. This separation helps safeguard players’ funds and ensures that they are ring-fenced and available for withdrawal or payouts to players as required. It adds an extra layer of protection for players and helps maintain trust and confidence in the gambling industry.

Prevention Against Gambling-Related Harm

Online betting operations are required to encourage local players to gamble responsibly before they have actually developed a problematic habit that interferes with their day-to-day lives. Several tools such as reality checks, countdowns, individual deposit limits, cooling-off tools and self-exclusion are in place to help players gain adequate control over their online gambling activities.

Choosing a Safe Casino

Evidently, the process of going over all of these aspects can be gruelling and sifting through all the available operators is equally time-consuming. This is why it is absolutely essential that players pick a licensed and recommended casino from trusted sources.

We properly vet every single operator, as per our editorial guidelines, before even considering including it on our platform. As a result, you can trust that we only recommend licensed and safe online casinos.

That being said, we’ve listed all the elements players need to consider when it comes to their safety so you can check for yourself if the recommended casino you have found on our platform ticks all the boxes.

Who Protects Your Rights As An Online Casino Player?

Online casino players’ rights are protected by gambling authorities such as the Malta Gambling Authority (MGA) or the UK Gambling Commission (UKGC). All online casinos and gambling businesses which are licensed by such authorities required to guarantee certain rights to their players.

These are the same entities that you need to contact if you want to escalate a complaint. Whether it’s a personal issue or you suspect illegal activity, these authorities exist to resolve these matters and protect the player base.

How to File a Complaint

You should always begin the process with customer support. Online casinos have a reputation to uphold and licensed operators always take player issues seriously. The problem may be a minor hiccup that can be easily resolved internally.

If your issue still isn’t resolved, it’s time to contact management. Remember to keep all relevant documents and proofs handy. Submit whatever you think will effectively demonstrate the complication and cover all your bases.

If the problems persist, you should escalate the matter to the relevant licensing authority. Although they all have varying processes, most provide complaint forms on their websites that you can fill out and where you can attach the relevant files. From that point, they will conduct an investigation into the matter and you will get a response as soon as they come to a conclusion.

Players’ Rights FAQs

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How do I file a complaint?

The first step should always be to contact customer support. If they are unable to resolve your problem, contact management and provide all supporting documents. If the issue persists, escalate the complaint to the relevant licensing authority via their complaint form.

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What are my rights as a player?

As an online gambler, you have the right to fair and transparent game results, responsible gambling tool access, personal and financial data privacy, and fund segregation.

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How does fund segregation work?

It’s very simple: The casino keeps your balance separate from the funds reserved for their operations. This ensures that you can still access your money in case the casino goes bankrupt.

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Is my money safe at an online casino?

Yes! In addition to fund segregation, licensed and safe casinos use SSL encryption. This protects all your personal and financial information, even if the servers are hacked.

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How do I choose a safe casino?

You should always refer to trusted sources when picking an online casino. This is essential as online casino experts are highly experienced in deciphering every aspect of casino operations and may spot something you have missed. So always take a look at casino reviews before committing.