Casino-Mate

Casino-Mate is brought to you by Jacked Affiliates, the same guys behind House of Jack. Casino-Mate has been around for a while, and is predominantly a Microgaming casino. But, extremely luckily for Canadian players, it also provides games from Betsoft, Quickspin, Play’n GO and Spigo. In short, some of the best names around for CA players. Members of this online casino will have over 600 games to choose from. They’ll also get access to a welcome bonus worth up to $1400 and 80 zero wager free spins split over the first four deposits with the casino. Find out more about the casino by reading the below Casino-Mate review.

Our one main issue with Casino-Mate is that we cannot find any trace of a license on their site. Other reviews claim that they’re licensed by both the MGA and UKGC, the two most reputable regulating bodies in gambling. However, we can’t find any evidence of this. We’re still waiting on a reply from the casino about this. But, until you see a license, don’t trust it.

The welcome bonus for Casino-Mate is split over the first four deposits you’ll ever make with it. We’ve broken it down in this table:

In the first deposit bonus alone, Casino-Mate will double your deposit amount. For example, if you deposit $150, the casino will give you another $150 to play with $300. In the other three deposit bonuses, the casino won’t double your deposit – but it’ll give you half its value. If you deposit the same amount of $150, the casino will give you a $75 bonus to play with $225.  Total up all of the maximum bonus money that you can get, and it adds up to $1400.

All of the free spins are to be used on Second Strike, a video-slot from Quickspin. It’s a fun slot with plenty of opportunities for wins. But, most important, all 80 free spins are wagering free. That means you don’t have to play-through your winnings before being able to withdraw them.

You’ll also notice that each deposit comes with its unique bonus code. Don’t forget to input this before making that deposit, or else you won’t be granted the welcome bonus. Casino-Mate works on a bonus credits and cash credits system. You can convert one type into another, provided you’ve met the wagering requirements. This helps you keep better track of what you’ve spent, and what requirement you’ve yet to meet.

Club Mate

Club Mate is the VIP Club present at Casino-Mate. By being loyal to the casino, showing your value to it, and by being a frequent visitor who plays a lot of games, you can become a member of Club Mate. The club is invite only, because it’s so exclusive and prestigious. If you misbehave, they can even kick you back out.

The perks of being a member of Club Mate include receiving exclusive promos and bonuses, having faster and larger withdrawals, and being privy to other gifts and freebies. You’ll also have your own personal VIP host and every now and then you’ll get a one-off VIP bonus. Basically, it’s the full royal treatment.

If you’re already a member of the casino and think you qualify as a VIP, send an email to [email protected]. The team will then review your account and your history with the casino to determine whether you meet the standards of Club Mate.

Casino-Mate has over 600 games collected from Microgaming, Quickspin, Play’n GO, Betsoft and Spigo. Some of your favorite slot games are very likely to be from one or more of these providers. They’re truly at the top of the food-chain when it comes to casino gaming. And best of all, they all extend their services in Canada as well.

Casino-Mate also has a lot of video poker game to choose from, definitely one of the richer collection we’ve seen in a while. Players can take their pick of versions of Deuces Wild, Jacks or Better, Aces and Faces, Aces and Eights, Tens or Better, and so on. The list keeps on going for a while.

The only down-side of playing at this casino is that it has no live casino services. This is an issue if you’re usually into live casino gaming, like live roulette and live blackjack. However, the casino does partially make up for this by the diverse range of table games they offer. More on this below.

Betsoft is known for its amazing 3D effects when it comes to slot games. It boasts quality slots like Dr Jekyll and Mr Hyde, and Birds. Play’n GO is known for its different gameplay and excellent mobile games. Some popular Play’n GO titles include Leprechaun Goes to Hell, Book of Dead and Viking Runecraft. Quickspin has many popular slots under its name as well, like Big Bad Wolf, Mayana and Crystal Queen. Microgaming is by far the largest provider out of all these names. Some of its more recent slots over the years include Immortal Romance, Jewel Quest Riches, Thunderstruck II and Moby Dick. 

The casino has a generous range of table games. Not only can players select numerous versions of roulette and blackjack. Whether you’d rather play European, American or French roulette, you can find it all here. That includes playing at higher stakes and with less restrictions if you want to. The same goes for blackjack.

Other table games can also be found at this casino. That includes Red Dog, pontoon, baccarat, craps, casino hold ’em, stud poker, sic bo and pai gow. If you’re a table game lover, than you’ll be more than satisfied with what you find here.

Aside from the considerable factor that live casino services are missing, Casino-Mate seems to have a decent gaming experience prepared for its players.

Banking options with Casino-Mate are easy to choose from. International players have a great selection, but the most crucial thing is that Canadian players can make both deposits and withdrawals using Instadebit. We’ve created a table for you to see all your options displayed in front of you:

Although using Instadebit for withdrawals doesn’t provide an instant service, it’s still your best option. Visa transactions are more likely to have a transaction fee attached than Instadebit. You should still check if there is a fee for Instadebit, however.

Word on the internet is that Casino-Mate has some trouble with processing complaints when it comes to banking issues. It’s an important factor to consider before making any choices. Make sure to read all the terms and conditions, and to ask the casino team itself, of the banking option you’re planning on using.

The wagering requirements for the welcome bonus is 50x the bonus amount. So for example, if in the first deposit you transferred $150 and got another $150 back from the casino, your play-through will be $7,500 (150 x 50). If we’re talking about the other 50% bonuses, then using the same example as above your wagering requirement would be $3,750 (75 x 50). Basically, just remember to always calculate your wagering based on the bonus the casino gives you. It has nothing to do with what you deposit.

The other condition, aside from the 50x WR, is that you must make at least 100 bets. All of this must be completed within 30 days of first claiming the welcome bonus. If you do not complete these conditions within the allotted time, the casino reserves the right to take all your remaining bonus money and winnings made from the bonus money. It’s a harsh world we live in, my friend.

The minimum deposit you can make and still activate the bonus is $20. The maximum withdrawal you can make with the bonus money is $5000. Just in case you hit that jackpot win and decide you want it all at one go.

As you know, the free spins are free from any wagering requirements. However, there is a catch. The winnings you can make from the free spins are capped at $200. Anything above this amount will be claimed by the casino.

All casinos have different rules as to what games fulfill what percentage of the wagering requirement. The below are the rules you must abide to at Casino-Mate:

• Slots, parlor games count full (100%) to wagering requirements
• All games under the “Classic Slots” tab count 75%
• All live dealer roulette and live dealer blackjack count 10%
• All live dealer baccarat and casino holdem 5%
• Table poker, all roulettes, craps, baccarat, Casino War and Sic bo count 8% to wagering requirements
• Video poker and all blackjacks count 2% to wagering requirements

Logically, you should stick to playing slots until you’ve complete your wagering requirement. Otherwise, it would take you way longer than a month to complete the play-through amount.

When it comes to customer support, Casino-Mate has a solid range of options for players to get in touch. You can either do this through live chat, through email or through telephone. The advantage to this casino’s customer care is that it’s open 24/7. You don’t have to worry about time-zones and weird timing.

Before reaching out to the team personally, make sure that you go through the FAQ section. It could be that you’ll find your answer here, without having to send any email or connect to live chat. If it turns out that you do need to talk to someone, you can click on the live chat button. You can also email on either [email protected] or [email protected]. It depends on what you need help with.

Alternatively, you can phone on 1800 006 285, or 1877 2801 537. It’s not toll-free, however. So we wouldn’t recommend using this method unless you’re really out of other options.

The final verdict for Casino-Mate isn’t that great, we’re afraid. Until we see documentation of their licensing – we’re not going to give them a high score. It’s a shame, because all its other categories (games, welcome bonus, banking) are quite good. The gaming selection, especially for Canadian players, is particularly attractive. But safety is our priority here, so our final word is give Casino-Mate a wide berth.