Spin Station

Spin Station Casino was launched in 2016 by White Hat Gaming, a group which runs other casinos you may have heard of like Spin Rider and Casimba. They’re licensed and registered in both Malta and the UK, so these two reputable authorities certainly indicate a good start.

The first thing that might tempt you into signing up is their generous welcome bonus, but we know there’s always more to a casino than an enticing splash page. We’re here to find out what lies beneath, and whether or not Spin Station offers players a quality home for all their online casino needs.

Spin Station Casino – The Highlights

• Generous welcome bonus
• Multi-tiered VIP and loyalty program
• Tailored mobile site
• Accepts CAD and Interac

First time players are rewarded with a 200% cash match on up to C$2,000 plus 200 Free Spins on their first ever deposit. This is followed by a further two bonuses on the second and third deposits. These are:

• 50% cash match up to C$500 plus 50 spins on Gonzo’s Quest on the second deposit
• 75% cash match up to C$500 plus 30 free spins on Theme Park on the third deposit

That’s a potential total of up to C$3,000 and 100 Free Spins spread over your first 3 deposits.

This all sounds very fabulous, but let’s get into that small print. After all, nothing in life is really ever free. According to Spin Station’s terms and conditions, all players must make a minimum deposit of C$20 each time they want to qualify for a bonus. All bonus money, deposits and winnings derived from free spins must be wagered at 35x. This is pretty high, and recently most casinos are setting their welcome bonuses at a 15x wagering requirement, but I guess Spin Station hasn’t got the memo. Deposits made by Skrill and Neteller won’t be eligible for the welcome bonus at all.

Unused bonus funds will expire after 30 days and unused bonus spins expire after 10 days. Any winnings derived from extra spins are capped at C$100.

On a positive note, regular players at Spin Station gain access to weekly and monthly promotions with a bit of difference. Aside from bonus cash and spins, players will also be in with a chance to win cars and entries into live tournament events.

So what’s in it for repeat visitors? The VIP loyalty program at Spin Station works much the same way as most do. Players can climb up to four levels (Silver, Gold, Platinum, and the highest level, Centurion). I’d love to tell you more about the Centurion-level VIP package but there’s no access to this information. Players must be invited to become a part of Centurion and they’re not handing out the details to silver level players, that’s for sure!

You climb up the ransks by playing and collecting points, so there’s no great confusion there. Registered players will also receive weekly emails listing the current slots available that award loyalty points set to a multiplier. So some days playing a particular slot will earn you 3 times as many points as usual. The points you collect can be exchanged for bonus cash, but remember, this will also be subject to the completion of wagering requirements.

Being either a Silver, Gold or Platinum member will entitle players to an escalating series of benefits that include cash back offers with no wagering requirements, birthday bonuses, free entries to private tournaments, faster withdrawals, higher withdrawal limits, invitations to high roller VIP holidays and events and so much more. The full benefits are listed on the site under the ‘VIP’ tab.

There are over 400 games ready for you to jump on at Spin Station Casino. But what are they and where do they come from? Well, variety can’t come into question here with a selection available from some big name game developers like Microgaming, Quickspin, 1×2 Gaming, Leander Games, Amaya, Elk Studios, Blueprint Gaming, Lightning Box, 2 By 2 Gaming, Merkur Gaming, and Rabcat. The site filters out the options neatly, dividing them into Live Casino (hosted by the brilliant Evolution Gaming), Casino (featuring a series of table games), and Slots (offering all the latest names plus jackpots and scratch cards).

You’ll find all the trending slots available for play, and the site makes it easy to navigate through the catalogue. The same goes for the casino section, where you can scour the generous section bursting with multiple varieties of table games like Blackjack (Blackjack Classic, Blackjack Pro, Multi-hand Blackjack) and Roulette (European Roulette, French Roulette and American Roulette), video poker, pontoon, baccarat, punto banco, Caribbean stud poker, Texas Hold’em, pai gow and others.

Spin Station Casino offers a very strong mobile site, where tablet or smartphone users can easily click the ‘mobile’ tab and have instant access to a full catalogue of games optimized for mobile use. All this is available to play instantly and there’s no need to download any software.

Spin Station accepts Canadian players and allows them to deposit and withdraw in CAD through Interac, among other payment methods.

Players can’t use Neteller or Skrill for deposits, and Trustly won’t work for withdrawals. According to player reviews, withdrawals take a touch longer to process than the norm (upwards of 72 hours), which some have found a little frustrating. In fact the consensus is that there are many other casinos which process withdrawals faster than Spin Station Casino.

The minimum withdrawal is C$30, which is higher than you usually find and can be frustrating for small time players who are just in it for the occasional recreation. High rollers might encounter opposing issues with a cap of C$5,000 a week on withdrawals. This is usually the daily limit and I was surprised by the restriction.

Spin Station is working with a dual offering when it comes to customer support: Email and Live Chat. You won’t find a single FAQ on the site, and a phone number is entirely out of the question.

On the up side, Live Chat is available 24 hours a day, 7 days a week. It uses a queue system and the team speaks English clearly and coherently, so I didn’t encounter any communication issues. They did refrain from providing me with certain information regarding payment methods, encouraging me instead to sign up and find out.

If you don’t want to talk to a customer service agent, then you should go ahead and drop them an email at support@spinstation.com. It will take longer, but it’s your only other option.

Spin Station works really hard to set itself apart from the competition. They attempt to offer real value to their players in terms of prizes and offers. The problems lie with too-high wagering requirements that counteract the prizes. Withdrawals are also a little more onerous than we usually like.

On the up side, the site is very nicely designed and clean to use, there’s also a great game selection that’s neatly filtered to help you find just what you like, both on desktop and mobile.