21.com Casino

Despite what this casino’s name might suggest, 21.com brings a whole lot more to the table than just blackjack. This full service online gaming house offers a seductive selection across slots, video poker, table games, live casino and much more. But you’re not here to find out what a quick visit to their homepage will tell you, you’re looking to learn whether this particular online casino is worth your time. So let’s cut straight to it, and dissect the good from the bad to help you make up your mind.

The Highlights

• 21.com accepts Canadian players as well as CAD
• The site is optimized for mobile use
• Live Chat is available 24/7 so it doesn’t matter where you are in the world
• 21.com hosts a huge catalogue of exciting games from Canada-compatible developers

21.com spreads their welcome bonus across your first 4 deposits, with a maximum welcome deposit bonus of $1,000. This is how it works:

New players also get 1000 Free Spins to play, starting with 100 Free Spins activated on registration (10 Free Spins on Vampires vs. Wolves every day over 10 days). The remaining
900 Free Spins are activated on first deposit (10 Free Spins on Vampires vs. Wolves every day over 90 days).

The casino also gets quite creative with multiple promotions and incentives across the board. For example, you’ll get 10 free spins when you register and verify your mobile phone number. Keep an eye out for the terms and conditions though because some of the free spins on offer are only valid for 24 hours. It’s worth remembering (as always) that all bonus money or free spins are subject to wagering requirements. According to 21.com’s regulations, you’ll need to wager your winnings 50 times before you qualify for a withdrawal, and each withdrawal can’t exceed C$250.

On the site’s homepage you’ll come across a very bold statement promising to process all withdrawals within hours. This is great to hear as I’m sure we’ve all experienced the frustration brought on by the delayed delivery of winnings.  However, upon scouring the internet for player testimonials, there was repeated commentary that withdrawals are often subject to excessive waiting times. In fact, this was the only real complaint from players, most of whom cited an above average experience when playing on 21.com.

But you should remember that each player’s experience is unique, and there could be a million different things holding up a withdrawal. Several other players cited no issue with withdrawals, so as long as you do everything above board and send in all the required verification, everything should be fine.

The site has an entire section dedicated to promotions, which are both plentiful and varied. It’s a clever strategy to keep you coming back in an attempt to scoop up even more bonus money. All you have to do is click on the ‘promotions’ tab, have a scroll through the options and select whichever one suits you best. Simple!

The only negative here is that the site doesn’t have a dedicated VIP or loyalty program like most online casinos do. This is a bit of downer because if you’re going to make the effort and commit to playing on a particular site, it’s nice to get rewarded for that commitment. Hopefully something’s in the works on that front. Or maybe the powers that be will read this review, giving them a nudge in the right direction!

As mentioned above, 21.com offers a very well-rounded variety of games. These also come from some of the best, Canada-friendly, developers out there including Pragmatic Play, Quickspin, BetSoft and many more.

From a selection point of view everything is just where you’d want to it be. The only snag comes from the live casino section which only offers blackjack and roulette. If you were hoping for poker and baccarat then you may well need to go elsewhere. But things in the land of casino change like the wind, so even if 21.com isn’t for you right now, it may well be in the future.

I love it when a casino offers a solid selection of secure payment methods. It always goes a long way to put my mind at ease as to the safety and reliability of the site. 21.com falls solidly into this group with varied options that range from Interac Online to good old-fashioned Visa.

The online casino also uses SSL encryption, which means that even if you choose to bypass the use of an e-wallet, your financial information is always kept private and secure. And, as has become very common with most casinos, during the sign up process you’ll be asked for some pretty tough verification information, making it very hard on those looking to defraud the site.

As a player you get the choice between round the clock Live Chat, a contact form or an email address. Your decision will depend on the desired response speed. The Live Chat button is always available on the bottom fright of your screen, so it’s super easy to navigate to whenever you need help. Everything else can be found under the ‘Contact Us’ tab, so assistance is always at hand in as few steps as possible.

21.com Casino has had a few years to get well established, and it shows. The site is well constructed, it responds well on mobile, and the game selection is strong. There are a couple areas which warrant a little improvement, such as the expansion of their live casino and developing a dedicated VIP program. Beyond these small issues the overall experience was pleasurable and seamless. 21.com is great place to spend a few hours, and with so many promotions thrown into the mix, you’d be a fool not to try your luck.