CrazePlay Casino

Launched in 2019 and licensed by the Malta Gaming Authority, CrazePlay Casino is hoping to scoop up its own section of the market with a cheerful site and some fresh competition. Considering the huge pool of online casinos out there, a good strategy is the only route to success. The team behind scenes at CrazePlay maintain that the online casino is designed around a drive to provide a personalized experience for each of their players. Let’s find out how much truth there is to this claim.

CrazePlay Casino – The Highlights

• A modern, forward-thinking casino with a focus on gamification
• Personal ‘assistants’ to help you navigate the site
• Vast variety of games from numerous trusted providers
• Available in four different language

The site has a very modern and high-functioning feel. There are no flashing, crazy banners to contend with. The color palette is a very pleasing combination of blue and orange shades, with a fun underwater cartoony feel. All the information you need is stacked on the left of your screen and at the bottom of the main page.

It’s responsive and interactive, with cute little animations which activate as you scroll through. There are two avatars that act as virtual assistants, giving the online casino a lot more personality than you get with almost all others. The games are really easy to scroll through, and new additions are flagged, making it even easier to scan through the vast library. The search function allows you to filter by provider or keyword, and all games are available to play in demo mode for free.

Your very first deposit comes with the gift of a 100% cash match up to C$00, with 25 free slot spins thrown in on top. And that’s not all, because the next two deposits you make also come with bonuses. Here’s what the entire spread looks like:

– First deposit awards 100% Deposit Match Bonus up to a maximum of C$100 + 25 Free Spins on Starburst.

– Second deposit awards 50% Deposit Match Bonus up to a maximum of C$100 + 25 Free Spins on Immortal Romance.

– Third deposit awards 25% Deposit Match Bonus up to a maximum of C$300 + 100 Free Spins on Northern Sky. With this bonus the spins are automatically credited at 20 per day for 5 days.

As always, it’s important to check out the small print before getting too excited. As we all know, nothing is ever as simple as it seems. So pay attention, here are the important little details:

• The minimum deposit required to qualify for each bonus is C$20
• You’re required to complete wagering requirements of 40 x on both the deposit and the bonus
• The maximum bet allowed when wagering is C$4
• CrazePlay caps all winnings derived from the bonus at C$5,000
• Slots contribute 100% to wagering requirements, but all other games contribute 0%

There’s one thing that really stood out to me here. Sure the 40 x wagering requirement is a little high, but many other online casinos set it to this level. What bothered me was the fact that their terms and conditions state that unless “otherwise noted, 40х (forty times) applied to both bonus and deposit is a default wagering requirement coefficient for all deposit/reload bonuses/welcome offer, free spins, and no deposit free spins.” It’s unusual for the wagering requirements to also be applied to the deposit, making it even harder for players to access bonus winnings.

On the plus side, the minute you place your first bet you’ll start collecting Craze Coins, which will be assigned automatically (more on this below). Plus, new players also get 10 No Deposit Spins. All you have to do is sign up and collect your free spins, no deposit necessary.

At CrazePlay, slots are definitely where it’s at. There are a number of other games, but slots dominate in a very obvious way. These come from some top providers, but not as many as you’d expect considering the huge selection. Players as CrazePlay will be able to choose among slots from NetEnt, Microgaming, BetSoft, iSoftBet, OneTouch, Booming Games, Quickspin, Play’n GO, Habanero, Pragmatic Play, Pariplay, Endorphona, iSoftBet, Ezugi, Ganapati, Felt Gaming, Push Gaming, Relax Gaming, Yggdrasil and ELK Studios. The range is made up of a mixture of classic slots and Jackpot games, from lesser known titles to famous big name games like Dig that Gold, Narcos, Gonzo’s Quest, Neon Reels, Treasure Room, Tycoons, and hundreds more.

Table games make a decent imprint at this online casino, with just under a 100 different games available. These are divided across the usual suspects like Baccarat, Blackjack and Roulette. But players will also find Sic Bo, 3 Hand Casino Hold’em, SlotDice, and so many more.

Live Casino is supported by both NetEnt and Evolution Gaming, meaning Canadian players will be able to access a solid choice of live dealer entertainment. This includes multiple varieties of Roulette, Baccarat, Blackjack, Punto Banco, and Dream Catcher.

There’s been a definite effort here to create a loyalty program that stands out from the humdrum offerings of most other online casinos. Whether or not they went a bit overboard with the theme will be down to individual opinion, I’ll just deliver the facts.

Clicking to the ‘Vip’ page you’ll be welcomed to ‘The CrazeClub Island – the VIP island club’. Immediately I was intrigued as it all sounded very festive an exotic. Essentially it all boiled down to a 5 tier gaming program, where each level is equipped with a set of perks.

Players can begin their journey by choosing between 2 adventures:

• Island Retreat (Silver level)
• Underwater Adventure (Gold level)

Island Retreat offers players weekly bonus cashback deals and a higher payout limit (capped at C$2,500). However, it doesn’t feature a personal assistant. To get that, you’ll need to opt  for Underwater Adventure, which also offers a variety of other prizes besides this, including the possibility of being awarded an unspecified number of free spins.

There are no complaints to be made in this department. Canadians can make use of a number of the standard payment processes including:

• Visa
• MasterCard
• Skrill
• Zimpler
• Bank Transfer
• Neteller
• Trustly
• Siru Mobile
• Neosurf
• PaySafeCard
• ecoPayz
• AstroPay Card

The choice of e-wallets and standard methods means that players are unlikely to find themselves with a lack of options. On top of this, the online casino promises that, as long as your account is verified, all withdrawals will land in the payer’s account within 48 hours of the request.

Players and potential players can have all their questions answered across Live Chat, Email and an FAQ section. The really good news is that Live Chat is available 24 hours a day and the website promises a response time of 30 seconds on average. Email is another option, (the online casinos is reachable at [email protected]) and interestingly the site promises responses between 30 and 60 minutes. This is extremely fast for email, and I’m inclined to believe the hype since they made this bold claim in writing on their website.

The FAQ section is okay, but not nearly as extensive as it should be. For example, I was hoping to get more information on their VIP program, but there was nothing to be found on the website.

CrazePlay Casino worked very hard alongside a branding team to create an online casino that responds to player needs. Upon signing up you get to choose a virtual assistant, the site uses welcoming language, the navigation is perfectly mapped out, and the VIP program is fun and engaging. The result is a place which feels comfortable, safe and amusing.

On the negative side of the fence is the slightly limited gaming options outside of slots, and the fact that the wagering requirements are a little too tough on the player. However, overall, I would recommend it as a great option for all types of players.