CrownPlay Casino

CrownPlay Casino Review

CrownPlay Casino may be a relatively new online casino but it has made quite the entrance thanks to its 5,000-game library, 80 providers, live casino offering, integrated sportsbook, tons of promotions, VIP program, and much more! All very promising, but does CrownPlay deliver on all fronts? Let’s find out!

What is the Welcome Bonus at CrownPlay Casino?

CrownPlay Casino provides a casino or a sports welcome bonus. Casino players can claim a 100% match deposit bonus of up to 750 C$ + 200 free spins + 1 Bonus Crab (interactive claw game that offers bonus cash and extra spins). Here are the details:

• Free spins: 20 per day over 10 days. Each set is accessible for 24 hours.
• Game contribution: Slots, Bingo, Keno and ScratchCards (100%); all other games (10%).
• Minimum deposit: 15 C$ for 1 Bonus Crab, 30 C$ for the full offer
• Wagering requirements: 35x for bonus funds and 40x for free spins.
• Deadline: 10 days.

Although the timeframe is relatively short, these wagering conditions align with the industry standards. Overall, this casino bonus is quite appealing, especially for medium rollers who want to explore what CrownPlay has to offer.

Other Offers and Promotions

CrownPlay’s array of promotions is extensive compared to other casinos. This platform offers a wide variety of daily and weekly fixed promotions, along with numerous seasonal campaigns and tournaments. Some of these include:

• Weekly reload bonus: 50 free spins
• Weekend reload bonus: 1,050 C$ + 200 free spins
• Live casino cashback: 25% up to 300 C$
• Pragmatic Play’s Drops & Wins: EUR 500,000 prize pool on slots and EUR 1 million on live games.

CrownPlay also features interactive bonus crab rewards. First daily deposits allow you to play a live claw machine game in which you aim to grab a plushie. Depending on its colour and design, you can receive bonus funds, free spins, and other benefits.

There are also tons of sports bonuses available, including a 10% cashback of up to 750 C$, an accumulator bonus of up to 100%, a Bore Draw refund of 100% and a 2 goals ahead early payout offer.

Loyalty and VIP Program

Crown Play offers a rewarding 5-tier VIP program for its dedicated players and each tier provides increasingly attractive benefits:

• Level 1 & Level 2: Access to on-site promotions.
• Level 3: Customized offers, flexible withdrawal limits and cashback.
• Level 4: All the perks of Level 3 plus a personal VIP manager.
• Level 5: Level 4 benefits + exclusive trips and private events.

Progression is based on play activity, and the amount of deposits and withdrawals over the past 30 days, but the CrownPlay team decides which players get to advance through the tiers on a case-by-case basis.

Players can also descend in rank if their activity decreases. Overall, the VIP program looks very rewarding, but we suspect that only high rollers and consistent, long-term players can take advantage of the associated perks of the upper tiers.

What Games Can I Play at CrownPlay Casino?

CrownPlay Casino offers an impressive selection of over 5,000 games and collaborates with nearly 80 renowned software providers, including Spinomenal, Pragmatic Play, PlayNGo, High 5, Wazdan, Merkur and Betsoft. Let’s look at what each game genre has to offer.

Slots

CrownPlay’s slot section houses thousands of slot games, covering every imaginable reel set-up, game mechanic and feature. The provider list is equally impressive, with over 60 providers, including world-renowned studios like Pragmatic Play, Hacksaw Gaming, Quickspin, Habanero and Relax Gaming. Some of our top choices are:

• Golden Ticket 2 (Play’n GO): With an RTP of 96.5%, this circus-themed slot offers a unique grid layout, multiplier wilds and three different types of free spins, each with varying levels of volatility and potential for big wins.
• The Dog House Megaways (Pragmatic Play): This slot features an RTP of 96.55% and combines the charm of the original Dog House game with the dynamic Megaways mechanic, offering up to 117,649 ways to win, sticky wilds and raining wilds in its free spins rounds.
• Mighty Wild Panther Hold the Jackpot Wild Rampage (Wazdan): This jungle-themed slot has an RTP of 96.12% and features the “Hold the Jackpot” bonus, wilds, and a unique Wild Rampage element that allows players to collect panther symbols to win big jackpots.
• Book of Rampage (Spinomenal): With an RTP of 95.9%, this Egyptian-themed slot features free spins with an expanding symbol mechanic, allowing for potential high wins during the bonus round.
• Arcane Gems (Quickspin): With an RTP of 96.05%, Arcane Gems is a treasure-themed slot with a lock-on-win feature and multipliers that can stack for significant rewards, all set in a visually appealing, jewel-filled box.

Progressive Jackpots

CrownPlay does not offer progressive jackpots. This is somewhat surprising, considering the broad range of other gaming options, but they may expand their library in the future. We recommend keeping an eye out for new additions.

Fixed Jackpots

Even though CrownPlay Casino doesn’t have progressive jackpot titles, it does host a handful of fixed jackpot games, but we wouldn’t recommend this platform for those who are exclusively jackpot players. Some notable titles include:

• 20 Coins: Hold the Jackpot Cash Infinity
• Miss Cherry Fruits: Jackpot Party
• Jackpot Builders
• Dragon Guard: Jackpot Dash
• Pirate Jackpots

Live Casino

CrownPlay’s live casino hosts over 50 games from top providers, such as Pragmatic Play Live, BetGames TV and Swintt TV. The available types are:

• Live Roulette
• Live Blackjack
• Live Baccarat
• Live Sic Bo
• Live Poker
• Live Game Shows

The live game show titles include the following classics: Sweet Bonanza CandyLand, Snakes and Ladders Live, Treasure Island, Vegas Ball Bonanza, and Boom City.

Table Games

CrownPlay Casino offers around 130 table games, including well-loved classics and their variations. Here’s a preview of some of the most popular variations:

• Roulette: European, American and French Roulette.
• Blackjack: European, Single Deck and 3 Hand Blackjack.
• Poker: Triple Edge, Caribbean Stud and Caribbean Hold’em Poker.

Beyond these classics, CrownPlay also offers a selection of more unique table games, including Teen Patti, Sic Bo, and Andar Bahar.

Other Casino Games

CrownPlay also offers an eclectic mix of options beyond traditional casino games, including bingo, scratchcards, dice games, Plinko and lottery-style games.

Sports

CrownPlay’s sportsbook covers many popular sports and provides competitive betting odds. Bettors will find hundreds of matches, across a variety of sports:

• Football
• Tennis
• Basketball
• Ice hockey
• Volleyball
• Baseball
• Cricket
• Motorsports

Plus, bettors will find a comprehensive range of e-sports options, such as Dota 2, League of Legends, Counter-Strike, Valorant and Rocket League.

Design and User Experience

We found the overall user experience at CrownPlay Casino to be average. However, while the site is well-designed and the navigation is seamless, no distinct themes, unique visuals or appealing features make this platform stand out.

Additionally, we had trouble locating the live chat button and the site text was difficult to read on some pages. On the plus side, CrownPlay offers an expert menu layout, comprehensive game filters, fast loading times and intuitive browsing.

Mobile Apps and Game Experience

CrownPlay is mobile-friendly, offering a seamless gaming experience on various mobile devices. Unlike some operators that provide casino apps, there is no need to download anything.

The browser’s mobile version provides a user-friendly interface. Players can conveniently enjoy their favourite games, manage their accounts and access promotions on their cellphones or tablets.

Payment Methods at CrownPlay Casino

CrownPlay Casino supports CAD currency and provides a decent selection of payment methods. These include:

• Card: Mastercard
• E-transfer: Interac
• E-wallets: Neosurf, Payz, Flexepin, e-Voucher, Jeton, MiFinity, MuchBetter and Ezeewallet

How to Deposit

There are zero fees and all deposits are instant. The minimum deposit is 20 C$ for eZeeWallet and 30 C$ for all other payment methods. If you’re unsure how to proceed, follow these simple steps:

1. Log into your account.
2. Click on the green button at the top of the screen.
3. Select your preferred payment method.
4. Choose an offer to claim (optional).
5. Select or type in the amount to deposit.
6. Enter the transaction details and confirm.

How to Withdraw Your Money

The minimum withdrawal is 30 C$ and all withdrawal methods have zero transaction fees. CrownPlay reviews withdrawal requests in 1-2 days and once approved, the funds are sent to your account. The time this takes depends on the selected method. The cashout process is also very simple:

1. Log into your account.
2. Make sure you’ve completed the verification process.
3. Click on the green button at the top of the screen.
4. Select the ‘Withdrawal’ tab.
5. Choose your preferred withdrawal method.
6. Enter the amount you’d like to withdraw and confirm the transaction.

Pro tip: For optimal speed, use e-wallets. These are the fastest, taking just a few hours, while bank transfers might take up to a few working days.

Security and Player Safety

CrownPlay Casino employs robust encryption and cutting-edge security technologies to protect players’ personal and financial information. This casino is operated by Rabidi N.V., a reputable company with 35+ sites, including casinos with large player bases, like Boomerang, 5Gringos and Jackpot Frenzy.

CrownPlay holds a Curacao licence and is authorized by Antillephone, guaranteeing a legitimate and regulated environment. Regarding responsible gaming, CrownPlay offers self-exclusion, a self-assessment and links to relevant organizations: Gambling Therapy, GamCare and Gamblers Anonymous.

Customer Support

CrownPlay’s team is accessible through email or 24/7 live chat service. We used the live chat and browsed the site to test the casino’s support features. To keep things concise, here are our pros and cons of CrownPlay’s support:

Pros

• Fast response times
• knowledgeable and efficient agents
• Comprehensive help centre with FAQs

Cons

• The live chat button is only available when clicking on one of the tabs in the help center.
• Players must stay on the same help page after starting the live chat; otherwise, the chat window closes.

Overall, we found CrownPlay Casino’s support to be good except for this accessibility oversight, especially considering that at most online casinos, the live chat button is available at the bottom of every page so players can quickly access the team if concerns arise.