Koi Casino

Koi Casino Review

Koi Casino was created by a seasoned team of experienced casino professionals. The overarching goal of this casino was to cut through all of the smoke and mirrors sometimes found in the online gambling industry. Koi claims to be a no-nonsense online casino with the best games, fantastic rewards, and a seamless user experience.

We decided to check out Koi Casino and put these claims to the test. Here’s what we found out.

Pros

• User-friendly interface makes it easy to browse games
• Lightning-fast live chat support
• 1-minute registration process.

Cons

• No welcome bonus

What Is the Welcome Bonus at Koi Casino?

New players can claim a welcome bonus of up to C$500 plus 15% cashback. Wagering requirement is 25x bonus amount + deposit. The wagering must be completed within 7 days. The minimum deposit is C$20.

Other Offers and Promotions

Currently, there are two bonuses at Koi – Prize Drops and Daily Cashback. However, remember that Koi is a relatively new online casino. You can expect them to roll out more bonuses (potentially a VIP loyalty program) in the months to come. For now, let’s take a look at the bonuses offered at Koi.

Koi Casino Prize Drops

In partnership with Pragmatic Play, Koi players have the chance to grab a share of a €2,500,000 prize pot. There are two main prize drops ripe for the taking – daily prize drops and weekly prize drops.

The daily prize drops are worth €4,500 and the weekly prize drops are worth a jaw-dropping €31,000!

How To Win Koi Casino Prize Drops

The winner for Koi’s Prize Drops is based on the highest single-spin win adjusted to bet value. In order for your spin to count, two criteria need to be met:

1. You must be playing one of the qualified games for this promotion (Wolf Gold, Mustang Gold, Sweet Bonanza, John Hunter and the Tomb of the Scarab Queen, Great Rhino Megaways, John Hunter and the Book of Tut, The Dog House, The Dog House Megaways, Joker.
2. You must wager at least €0.5 per spin on one of the above games.

Based on this logic, the more you play, the more chances you have to win!

Daily Cashback

Koi also offers a 15% cashback bonus to help players recoup any losses from the previous day. In order for you to claim your bonus, all you need to do is deposit and play at Koi and check your email the following day. If you qualify for cashback, you will be notified via email and instructions will be provided on how to use this bonus.

Wagering Requirements

The daily cashback bonus at Koi has a wagering requirement of 50x. This is much higher than the industry standard, which tends to be around 35x. This means that unfortunately, most players will find this bonus unattainable.

VIP and Loyalty Program

Currently, there is no VIP or loyalty program at Koi. Just like the welcome bonus, however, you can expect them to create one in the future. Koi is a brand new online casino. Casinos in this stage of development usually take a few months to get all of their bonuses and promotions finalized.

What Games Can I Play at Koi Casino?

At Koi, you’ll find a nice variety of more than 200 popular casino games to choose between, from some of the top providers in the industry:

• Thunderkick
• iSoftBet
• NetEnt
• BTG
• Relax Gaming
• 1×2 Gaming
• Pragmatic Play
• Microgaming
• Evolution Gaming

These include table games, slots games, video poker, and live casino games. Keep in mind that Koi is very new and that they probably haven’t had time to beef up their selection of games yet. Expect them to add several more games in the coming months.

Progressive Jackpots

Koi offers a handful of jackpot games. Some of the most popular include:

• Mega Fortune – NetEnt
• Mega Moolah – Microgaming
• Mega Fortune Dreams – NetEnt
• Arabian Nights – NetEnt

Live Casino

Yes, Koi has a selection of seven live casino games:

• Roulette Azure
• Auto-Roulette
• Blackjack Azure B
• Blackjack Azure A
• Mega Wheel
• One Blackjack
• Mega Roulette

All of their live games are provided by Pragmatic Play, one of the most reputable providers in the online gaming space.

Table Games

Right now, Koi has just two table games to choose from – Blackjack Neo and Blackjack Royal Pairs. While both games are an excellent way to spend an hour or two, the lack of selection might turn some players away.

Payment Methods at Koi Casino

There are plenty of deposit and withdrawal options at Koi:

• MasterCard
• Visa
• Interac
• Bitcoin
• Litecoin
• Ethereum
• Bitcoin Cash

How To Deposit

1. Create a free account (takes less than a minute).
2. Click the orange deposit button from the left-hand menu.
3. Select a payment method.
4. Select a deposit amount.
5. Click “Deposit.”
6. Wait for your transaction to be processed.
7. Start playing!

How to Withdraw Your Money

1. Log in to your account.
2. Click the “Withdrawal” option from the menu.
3. Choose a withdrawal method.
4. Choose a withdrawal amount (minimum $100).
5. Click “Withdraw.”
6. Wait for your cash withdrawal to be processed (usually 0-3 business days).

When it comes to cash withdrawals, players tend to want access to their money as soon as possible. Koi understands this and therefore tries to minimize the time from when you hit “withdraw funds” to when the money actually arrives in your account. Here’s what they had to say about their cash withdrawal times:

“Our payment team will try to process your withdrawal request as soon as possible. After it has been processed it should be in your account in 0 to 3 working days, depending on your payment method.” – Koi customer support agent.

The withdrawal limit at Koi is $2,500. This applies on a daily, weekly, or monthly basis. For example, if you withdraw $2,500 on the first day, you won’t be able to withdraw any more money for the rest of the month.

Customer Support

There are two ways to get in touch with Koi – live chat and email (via contact form). We recommend using their live chat option. You do not need to have an account to use live chat and we’ve personally tested this feature to evaluate the quality. We found the support agent to be very helpful and our question was resolved in minutes.

We tested out their live chat feature and were very impressed by the service we received. After sending our initial query, we received a reply in less than 30 seconds. The agent was very helpful and answered our questions in clear English. Our ticket was completely resolved in just a few exchanges.