Viggoslots Casino

About Viggoslots Casino

Set up in 2017, Viggoslots is one of the not so new online casinos. However, it goes heavy on the slots and even offers players wager-free bonuses. It all sounds super (if you’re a slot fan), but we’ve been burned before, and I’m here to get the scoop before you guys take the plunge and put your money where your mouth is.

What Are the Highlights of Viggoslots Casino?

• Huge selection of slots and progressive jackpot slots
• 25% wager-free cashback every Friday
• Free deposits and withdrawals

What Is the Welcome Bonus at Viggoslots Casino?

The first thing that’s guaranteed to seize your attention when you start cruising the Viggoslots website is their promise of wager-free free spins; it’s also extremely generous with a 100% cash match offer up to C$1,000 and a whopping 170 free spins thrown in on top. This isn’t awarded in one go; instead, it’s split over the first 3 deposits:

Here’s the catch. All online casino bonuses are, in fact, wager-free, but they’re also sticky. Feel confused? Essentially, it just means that the bonus can be used to make wagers, but it can’t be withdrawn. Let’s say you got a welcome bonus of C$100, and with that, you win C$50. You can use that C$50 to wager and decrease a wagering requirement, but the moment you make a withdrawal, this bonus is permanently removed from your account.

This can be a great way to meet wagering requirements without using your own cash, but it’s not quite the same as offering full-blown wager-free winnings. I think they’ve been a little tricky here, as this explanation is buried pretty deep in the terms and conditions. At the time of writing this review, no deposit bonus wasn’t available.

Can I Get Cashback at Viggoslots Casino?

Viggoslots have a cashback bonus in place for all their loyal players. As you’ve probably guessed, this involves some sort of money-back situation. Here’s how it works:

• Every Friday players are treated to 25% wager-free cashback
• This is wager-free and increases based on play frequency
• Any cashback awarded can be immediately withdrawn

This sounds like a great incentive to start a casino Fridays tradition, wouldn’t you say? Yes, but that doesn’t mean you’ll definitely be selected to receive this cashback. All we know is that they give away 25% of the entire site’s weekly winnings each Friday. The problem is that the casino isn’t very clear on the terms of their cashback, how many players are given it, and how it can be won. In fact, this lack of clarity recurs in almost every aspect of the operations. Something which makes me a little bit nervous.

What Games Can I Play at Viggoslots Casino?

Viggoslots Casino encourages players with the tagline ‘play to win’. I decided to take the bait and jumped straight into their games catalogue, eager to discover what sort of selection was on offer. Viggoslots teams up with major providers out there, including Microgaming, NetEnt, Betsoft, iSoftBet, GameArt, and Evolution Gaming. The game menu isn’t hard to summarize because players can either opt for a huge selection of slots and progressive slots or jump onto Evolution Gaming’s live casino for a modest but acceptable range of table games.

The only problem you might run into is actually trying to sort through the games on offer to find the one you want. The site’s filtration system is basically non-existent, which means you can only search by typing in the exact name of the slot, or filtering by provider. If you’re hoping to narrow it down by theme or whether the slot incorporates a jackpot, then you’re out of luck.

Can I Play Live Casino Games at Viggoslots Casino?

The situation is the same in the Live Casino, where you’ll need to scroll through several thumbnails of very similar looking versions of the same game. But you will be able to make your choice across a fairly generous selection from Evolution Gaming. The majority of these are various styles of baccarat, roulette, blackjack and hold’em. Randoms like Monopoly and Dream Catcher also make a tiny appearance.

How Can I Deposit and Withdraw Money at Viggoslots Casino?

When it comes to transacting at Viggoslots Casino, all the usual suspect methods make an appearance. That means Canadian players will have a range of options.

How Long Does It Take Viggoslots Casino to Pay Out?

In terms of withdrawal timeframes, that will depend on the method you choose, but here’s a guideline. eWallets are fastest, offering a 24 hour turnaround. Credit cards will set you back 3 to 5 days. Bank transfers can be even slower at 3 to 7 days.

The site’s processing time is listed as 48 hours.

Viggoslots does get things right with free deposits and withdrawals, so players don’t have to worry about any unnecessary fees eating into their profits.

How Can I Contact Viggoslots Casino Customer Support?

Viggoslots offer support in 5 languages, including English. I opened with this because I believe in always setting out with the positive, but there are a couple of things worth flagging in this department.

Although Viggoslots offers Live Chat, this isn’t available 24 hours a day. Players can only gain access to instant support between the hours of 10:00 and 23:00 CET. This is highly inconvenient for Canadian players who’ll have to be conscious at ungodly hours in order to have a shot at asking questions or lodging complaints. The site’s FAQ section isn’t exactly brimming with information, and if they aren’t going to offer 24-hour support, then I would urge them to work harder at populating them.

The only remaining option is Email. You’ll have to contact the online casino at [email protected] and wait for a reply. However, they do promise to get back to you within 30 minutes, 24 hours a day, every day. So this could be the very first time that Email trumps Live Chat in terms of convenience. Go figure.