Viggoslots Casino

When someone says Viggo, my first thought is the tall brooding actor responsible for the role of Aragorn in Lord of the Rings. But Viggoslots is more about winning big payouts than triumphing over an evil warlord, so let’s keep things focused. This online casino is registered and licensed in Curaçao, owned and operated by Gammix STS B.V.

Set up in 2017, Viggoslots goes heavy on the slots and even offers players wager-free bonuses. It all sounds super (if you’re a slot fan), but we’ve been burned before and I’m here to get the scoop before you guys take the plunge and put your money where your mouth is.

Viggoslots Casino – The Highlights

• Huge selection of slots and progressive jackpot slots
• 25% wager-free cashback every Friday
• Free deposits and withdrawals

The first thing that’s guaranteed to seize your attention when you start cruising the Viggoslots website is their promise of a Welcome Bonuses without any wagering requirements. This is enough to intrigue any player who has had their fill of battling unfairly burdensome bonus terms. And not only is the Viggoslots offer wager-free, it’s also extremely generous with a 100% cash match offer up to C$1,000 and a whopping 170 free spins thrown in on top. This isn’t awarded in one go, instead it’s split over the first 3 deposits:

Here’s the catch. All bonus are in fact wager-free, but they’re also sticky. Feel confused? Essentially it just means that the bonus can be used to make wagers but it can’t be withdrawn. Let’s say you got a welcome bonus of C$100 and with that you win C$50. You can use that C$50 to wager and decrease a wagering requirement, but the moment you make a withdrawal, this bonus is permanently removed from your account.

This can be a great way to meet wagering requirements without using your own cash, but it’s not quite the same as offering full blown wager-free winnings. I think they’ve been a little tricky here, as this explanation is buried pretty deep in the terms and conditions.

In what I can only imagine is an effort to differentiate themselves from the competition, Viggoslots introduced a cashback deal for all their loyal players. As you’ve probably guessed, this involves some sort of money back situation. Here’s how it works:

• Every Friday players are treated to 25% wager-free cashback
• This is wager-free and increases based on play frequency
• Any cashback awarded can be immediately withdrawn

This sounds like a great incentive to start a casino Fridays tradition, wouldn’t you say? Yes, but that doesn’t mean you’ll definitely be selected to receive this cashback. All we know is that they give away 25% of the entire site’s weekly winnings each Friday. The problem is that the casino isn’t very clear on the terms of their cashback, how many players are given it, and how it can be won. In fact, this lack of clarity recurs in almost every aspect of the operations. Something which makes me a little bit nervous.

Viggoslots Casino encourages players with the tagline ‘play to win’. I decided to take the bait and jumped straight into their games catalogue, eager to discover what sort of selection was on offer. Viggoslots teams up with major providers out there, including Microgaming, NetEnt, Betsoft, iSoftBet, GameArt, and Evolution Gaming. The game menu isn’t hard to summarize because players can either opt for a huge selection of slots and progressive slots, or jump onto Evolution Gaming’s live casino for a modest, but acceptable, range of table games.

The only problem you might run into is actually trying to sort through the games on offer to find the one you want. The site’s filtration system is basically non-existent, which means you can only search by typing in the exact name of the slot, or filtering by provider. If you’re hoping to narrow it down by theme or whether the slot incorporates a jackpot, then you’re out of luck.

The situation is the same in the Live Casino, where you’ll need to scroll through several thumbnails of very similar looking versions of the same game. But you will be able to make your choice across a fairly generous selection from Evolution Gaming. The majority of these are various styles of baccarat, roulette, blackjack and hold’em. Randoms like Monopoly and Dream Catcher also make a tiny appearance.

When it comes to transacting at Viggoslots Casino, all the usual suspect methods make an appearance. That means Canadian players will have a range of options.

In terms of withdrawal timeframes, that will depend on the method you choose, but here’s a guideline. eWallets are fastest, offering a 24 hour turnaround. Credit or debit cards will set you back 3 to 5 days. Bank transfers can be even slower at 3 to 7 days.

The site’s processing time is listed as 48 hours.

Viggoslots does get things right with free deposits and withdrawals, so players don’t have to worry about any unnecessary fees eating into their profits.

Viggoslots offer support in 5 languages, including English. I opened with this because I believe in always setting out with the positive, but there are a couple things worth flagging in this department.

Although Viggoslots offers Live Chat, this isn’t available 24 hours a day. Players can only gain access to instant support between the hours of 10:00 and 23:00 CET. This is highly inconvenient for Canadian players who’ll have to be conscious at ungodly hours in order to have a shot at asking questions or lodging complaints. The sits’s FAQ section isn’t exactly brimming with information, and if they aren’t going to offer 24 hour support then I would urge them to work harder at populating them.

The only remaining option is Email. You’ll have to contact the online casino at support@viggoslots.com and wait for a reply. However, they do promise to get back to you within 30 minutes, 24 hours a day every day. So this could be the very first time that Email trumps Live Chat in terms of convenience. Go figure.

On paper, Viggoslots seems to offer a very comprehensive and exciting prospect for keen slot and live casino players. With generous, wager-free welcome bonuses and a vast selection of entertainment, it seems an opportunity too good to pass up.

Unfortunately once I scratched the surface I found that this golden goose was merely gold-plated. This was compounded by the messy trail of unhappy reports online which raised many a red flag, despite heavy protestations from Viggoslots representatives. These mainly stemmed from the unreliable customer support, and the unwillingness of the online casino to pay out on successful bonus usage. In fact, many players remarked that the wager-free bonus on offer was more than just a little misleading, designed to reel players in.

Overall I would advise players to proceed with caution, perhaps even contacting support with a few questions before jumping in with an open wallet.