Cosmo Casino

With the rampant surge of astral and galaxy-themed online casinos littering the internet, you’d be forgiven for thinking that Cosmo Casino is just one of the latest to join the galaxy. But in this case the subject matter is more cocktails rather than cosmic, which is a welcome relief.

Launched in 2017 and part of the Casino Rewards group, this online casino is regulated by the Malta Gaming Authority, which is fantastic news for Canadian players. Indeed, this Cosmo Casino is geared toward the Canadian market overall. And with that promising start let’s see what kind of entertainment Cosmo Casino is mixing up — hopefully this cocktail is just the ticket at the end of a long day.

Cosmo Casino – The Highlights

• Tailored specifically for the Canadian market
• Outstanding welcome bonus
• Players can download software to improve their gaming experience

When I first clicked through Cosmo Casino I was a little confused because I thought that it required a software download in order to obtain full access. In actual fact, downloading the software is an option, but it isn’t compulsory. The problem is that if you opt against the download, then you’re required to sign up before you can have a browse around. This was incredibly annoying to me, because I always like to see what games are on offer before committing any of my personal information. So what’s it like when you get on the other side? The site is expertly designed and highly intuitive so that it isn’t necessary to click around aimlessly. All of Cosmo Casino’s entertainment is neatly sectioned and it’s easy to dip in and out of each game. The slots are split divided 3-reel and 5-reel varieties, with Progressives also given their own section.

So, why bother downloading the software? Essentially, the point is that the software will provide a better user experience than simply accessing the site through your browser. It does go some way toward improving the gaming experience, but I’m not sure it’s worth the download. If you choose to go ahead anyway, it’s a fairly speedy process, taking anywhere from 2 to 10 minutes. You’re also well guided with helpful instruction pop-ups.

Cosmo Casino offers a free spins focused welcome bonus. With 150 chances to hit big on Mega Moolah, you could be lucky enough to become an overnight millionaire. How do they make this promise? Well, in 2019 alone, the Mega Moolah slot was triggered 8 times, paying out over 63 million. So why not try and be on the receiving end the next time it’s triggered? To take advantage of this unique opportunity, all you need to do is deposit C$10 or more for your share of the free spins on offer. And that’s not all, if you go back in for a second deposit, you’ll be eligible for a 100% cash match bonus up to C$250 to be used on any of Cosmo’s games.

But we’ve all been duped by ‘too good to be true’ offers, so what’s the small print here? Well, each free spin is limited to a bet of C$0.25, and anything you win from your bonus spins has to be wagered at 60 x. That’s extremely high, and puts a hefty burden on the player. The silver lining is that the bonus cash you get with your second deposit is halved, meaning you only need to wager it at 30 x.

Microgaming is definitely the reigning hero at this online casino, with all of the 550+ games on offer coming from this superstar provider. There are no other third party providers on this territory, but you will also find a smattering of slot titles from its internal studios, Rabcat and Just For The Win. So what’s on the menu?

The first thing that made me a little unhappy was the online casino’s minimum limits. A C$10 minimum deposit was perfectly fine, but the C$50 minimum withdrawal pulled me up short a little. I don’t like it when online casinos hang on to your money unnecessarily. Big turn off.

All the other details were standard and nothing to worry about. The weekly cash out limit is capped at C$4,000 and pending times are set to a maximum of 48 hours. E-wallets deliver your funds within 72 hours, credit or debit cards need a solid 3 business days, and bank transfers hobble in last with 6 to 10 business days. The options available cover all the bases, and include the following:

Deposits

• Bank Transfer
• Maestro/MasterCard/Visa
• Interac
• ecoPayz
• EntroPay
• EUteller
• Instant Banking
• iDebit
• Instadebit
• Neteller
• PayPal
• PaySafeCard
• Skrill
• SWIFT/Wire

Withdrawals

• Bank Transfer
• Maestro/MasterCard/isa
• Interac
• ecoPayz
• EntroPay
• Ezi-Pay
• eCheck
• Neteller
• PayPal
• uPayCard
• Skrill
• SWIFT/Wire

Cosmo Casino appear to take customer service pretty seriously, as well they should. Despite this being limited to Live Chat and Email, both services are very well manned by a professional, multilingual team. The best part is that support is available 24 hours a day, 7 days a week so it doesn’t matter one jot where you are in the world. Strangely, I couldn’t find any FAQ section on the site, which is a strange oversight, but perhaps one will be added in due course. There’s no phone line either, but this missing feature is one I’ve come to expect.

In terms of negatives, there were 2 major points that stood out to me. Firstly, the minimum withdrawal of C$50 is unfair, particularly for recreational players with lower budgets. As small a factor as it may be to some people, it definitely alienated me a little. Secondly, I didn’t appreciate the fact that the site couldn’t be previewed pre-sign up. On the plus side, the site itself works extremely well, and the optional downloadable software boosts performance and player experience. The welcome bonus is unique and highly rewarding, but game diversity could be a bit of an issue if your aren’t a fan of Microgaming who dominate the Cosmo Casino scene.