Casino Extra

Cards on the table, upon performing a search for Casino Extra I was immediately concerned by their tag line. It read: “The online casino that gives you the little extra”. There’s something immensely off-putting about a site that doesn’t sweep for nonsense sentences and basic grammatical errors, especially when placed front and center. But I’m not here to bring down the hammer at the first hurdle, it’s my job to look at every aspect of this 2020 launched online casino. It’s operated by Starfish Media N.V. which runs other sites like Dublinbet, Lucky31 and CasinoEstrella. Beyond its Curacao license and loose grip on the English language, let’s see what else is there to know.

Casino Extra – The Highlights

• Three welcome bonuses for new players
• Jackpot drops and tournaments
• Loyalty and VIP program
• Accepts CAD and Interac

New players can pick up three consecutive welcome bonuses:

• First deposit bonus of 100% up to C$50, plus 100 Free Spins
• Second deposit bonus of 50% up to C$100
• Third deposit bonus of 50% up to C$200

The spins are handed out in batches of 20 spins per day, and each set must be used up within 24 hours. Each set of spins is pre-determined and must be used like this:

• 20 spins on Sunny Shores (day 1)
• 20 spins on Clover Tales (day 2)
• 20 spins on Jumbo Joker (day 3)
• 20 spins on Jungle Books (day 4)
• 20 spins on Penguin City (day 5)

C$10 is the minimum deposit allowed in order to pick up the bonus. This low requirement means that the bonus is open to all players. And what about wagering requirements? Well, these were rather hard to find, and I had to dig through a lot of fine print to find the answer. It seems that Casino Extra expects players to wager all bonus cash and winnings derived from Free Spins at 30 x. Additionally, all winnings from Free Spins are capped at C$100.

If you’re not a big fan of welcome bonuses then you might be interested in the jackpot drops and daily tournaments instead. One thing that Casino Extra definitely does really well is the entertainment factor. Beneath the Promotions tab and nestled alongside the welcome bonus are a series of ongoing competitions that offer some very exciting win potential. These are always in motion so check things out yourself for the latest details.

Slots are pretty much all you’re faced with when you start browsing around the site. It’s pretty obvious that Casino Extra has made a big commitment to growing its slot game library. A section of these is dedicated to Jackpots, where players can try their luck for a series of hourly, daily and life-changing prizes. Despite the range, these only come from a small group of providers including:

• BetSoft
• Play’n GO
• Altea Gaming
• Genii
• Microgaming
• Visionary iGaming

Table Games make up the smallest selection, and are largely dominated by Blackjack and Roulette. There are also a few more novelty table games to throw yourself into, like World Football, Disco Nights and Jackpot Poker.

Live Casino pulls up the rear with all the fun from Evolution Gaming. Players can interact in real time with new games like Monopoly Live, Deal or No Deal and Dream Catcher. There are also all the classics like Roulette, Blackjack, Sic Bo, and Hold ‘Em.

There’s nothing wrong with the site – it’s visually quite appealing and uses clear labelling to help users find their way around. That said, the site is exceptionally basic,with only the most rudimentary of search functions and very simplistic art work. There are a few UX issues too, like the hidden location of the VIP Club and the added confusion of what appears to be a second loyalty program, the information of which is bundled away in the footer bar.

The slots section, which is full to the brim with options, isn’t segmented by provider or theme or date added, so it’s really quite overwhelming to know where to start. On the positive side, slot games are all available to play on site in demo mode.

Contrary to what a cursory glance around the site might tell you, Casino Extra does indeed have a loyalty program in place. The problem is that any information related to this has been buried away in the footer. In any case, if you’re interested in picking up props for being a repeat visitor to Casino Extra, this is what you can look forward to:

SuperPoints is Casino Extra’s point collecting program, where players amass points (also called SuperPoints or SP) the as they bet on the site, and exchange the point for think like Free Spins, Deposit Bonuses and even real cash. Points begin to accumulate at the registration point, like this:

• Register – 200 SP
• Daily Login – 25 SP
• Deposit (per C$10) – 50 SP
• Play Slots – 4 SP
• Play Table Games – 4 SP
• Play Video Poker – 2 SP
• Play Live Casino – 2 SP
• Play any other game – 2 SP
• 500 Slot Spins – 500 SP
• 5,000 Slot Spins – 5000 SP
• 500 Table Hands – 500 SP
• 5,000 Table Hands – 5000 SP

But hold your horses — that’s not all. In the ‘Promotions’ tab I also discovered something called ‘VIP Club’. This is very vague and doesn’t offer much information beyond the fact that this is a manually awarded status based on a ‘loyalty first, frequency in gameplay second’ approach – whatever that means. Players who make the list will be treated to some non-specific rewards like:

• VIP offer for slots and live games
• A weekly cashback bonus
• Faster payments and higher deposit limits
• A dedicated account manager

I have no idea why the online casino would choose to have two programs running concurrently.

The site seems to be a little undeveloped on this front. There aren’t many options available to players, and the FAQ section doesn’t provide any details on verification or processing times.

How to make a deposit at Casino Extra?

Getting your money into the site shouldn’t pose too much of a problem. Casino Extra lets players make deposits using:

• Visa
• MasterCard
• Interac
• Neteller
• Paysafecard
• Ukash
• Sofort
• GiroPay
• Trustly
• Skrill

How to withdraw money at Casino Extra?

On the other hand, options become considerably limited when it comes to withdrawals. Players must choose from:

• Visa
• MasterCard
• Neteller
• Skrill
• Interac

According to player reports, processing times are way too long. The casino can take up to 4 days to even send off your withdrawal request to your payment method. This feels excessive and probably only serves to encourage the player to cancel their withdrawal and carry on playing.

Live Chat is available every day of the week but it isn’t a 24 hour service. The operating hours are:

• Monday-Friday: 10:00h to 00:00h CET
• Saturday-Sunday: 10:00h to 23:00h CET

The Phone number listed is a Malta-registered number, so watch out for overseas fees if you choose to call in. There’s an Email option, which is advertised as a 24-hour option but I don’t see how this could actually be the case. Last up are the FAQs which don’t actually say all that much, making it highly unlikely that they’ll come to any use at all.

I didn’t really take much of a shine to this online casino. A few of its methods felt predatory, like the buried terms and conditions and extended withdrawal processing times. They also fail to provide a lot of information, like how to get cashback. This is advertised as a VIP benefit but there’s no way to actually qualify for it. For these reasons I would recommend other casinos which offer the same product with a better service. But if you’d still like to give Casino Extra a try, hit the link below to head on over there.