Casino Universe

Casino Universe Review

Casino Universe is a recent addition to the online casino galaxy, but it’s working hard to get noticed. The site’s main focus is a collection of Live Casino and Slot games, all from top providers. Less common is a healthy choice of instant Scratch Games and Lotteries. All these come under the Malta Gaming Authority umbrella, so players can feel secure while they explore the site. But is Casino Universe reaching too high into the stratosphere? Read on to get all the details.

Highlights

• Frequent players rewards via the loyalty scheme
• Reputable license
• Games from Top Providers

Cons

• Wagering requirements can be quite high
• Customer Support isn’t 24 hours

What Is the Welcome Bonus at Casino Universe?

Casino Universe offers new players a bonus of 125% up to C$250 + 50 free spins on their first deposit. To active the bonus, you must insert the code “Universe” and deposit a minimum of C$10, which is on the lower end of the spectrum. Your maximum bet with bonus cash is capped at C$5.

To use your Free Spins, you need to visit your client portal, open the “Bonuses” tab and activate them. If you don’t, they’ll expire. These free spins are available on the slot Starburst.

The bonus funds must be wagered 55x, which is rather high, and you only have 48h to complete this requirement. However, the casino compensates this with no wagering requirements on the winnings from Free Spins!

The cash bonus can be played on slots, video slots, and scratch card titles (with a few exceptions listed in the bonus terms). Finally, real money is always used before bonus money when playing with an active bonus on your account.

Other Offers and Promotions

The ‘Promotions’ tab contains a number of other offers and bonus. These are subject to change from week to week or month to month. But there are a couple staples like these:

Monday Free Spins

You can collect up to 60 Free Spins every single Monday. After your first three deposits you can start to claim this offer. Monday Free Spins are available on a different game every week, so check out the promotion page to find out which game you get to play on. Once claimed, the Free Spins are valid for 7 days. All winnings from free spins are considered to be bonus money and must be wagered at 45 x — which isn’t exactly a small amount.

Friday Reload

Get 25% up to C$300 every single Friday. Again, this can only start being claimed once you’ve made your first three deposits at Casino Universe, with or without the welcome offer. The bonus cash is valid for 14 days and comes accompanied by the seemingly ever present wagering requirements of 50 x (now that really is steep).

How to claim

Just pay a visit to the ‘Promotions’ tab and read the instructions on the relevant promotional page. The site is written in good and clear English so it should be easy to understand. Don’t forget to read the small print!

Wagering Requirements

The wagering requirements aren’t stable at Casino Universe. Depending on the promotion, players are subject to different rules. It seems that they range from 3x all the way up to 55x. It’s really important that players read the terms and conditions of every promotion very carefully.

In general, I would say that the wagering requirements are higher than average. These significantly reduce the value of any promotions on offer, and I would advise players to think twice before going ahead with them.

VIP and Loyalty Program

Casino Universe doesn’t advertise their loyalty program very well, but it definitely exists. While digging through the terms and conditions I discovered that as players climb from level to level and achieve a new Loyalty Status they’ll be rewarded with Level-up Bonuses and Free Spins. These are racked between Round 1 and Round 12, and finally Champion level.

Any bonuses received through this scheme will be subject to a 3 x wagering requirement, which isn’t too terrible. You’ll have 14 days to meet this, which is also pretty reasonable. However, winnings from Free Spins have to be fully wagered within 7 days. This is assuming you Spins result in winnings, which also have to be wagered at 3 x. The amount you can win from Free Spins is capped at C$150.

What Games Can I Play at Casino Universe?

Players who decide to settle in for a gaming session at Casino Universe will be able to try out a series of different games across Slots, Jackpots, Live Casino, and Lottery games like Bingo and Scratch Cards. These come from top providers like Amatic, BetSoft, BGaming, ELK Studios, Evolution Gaming, iSoftBet, Microgaming, NetEnt, NYX, Play’n GO, 1×2 Gaming, Pragmatic Play, Leap Gaming, Red Tiger Gaming, Quickspin, Yggdrasil and many others.

Slots

As most players have grown accustomed to, there are almost too many Slot games to choose from at Casino Universe. Players can take their pick from famous titles to more obscure ones. You’ll definitely recognize a few names with Book of Dead, Chilli Heat, Bronco Spirit, Gold Train, and the entire John Hunter series thrown into the mix.

Progressive Jackpots

There are just under 50 Jackpot Games on offer and these come courtesy of a combination of Playtech and Pragmatic Play. Unfortunately that does mean that really famous Progressive Jackpot titles are missing, but you can still play games like Age of the Gods, Caishen’s Cash, Gladiators, and Sticky Bandits: Wild Return.

Live Casino

You absolutely can. There are over 130 options, all hosted by Evolution Gaming. That means you can expect pretty much every live dealer game under the sun including several varieties of Blackjack, Roulette, and Baccarat. You’ll also get to enjoy gameshow style entertainment like Deal or No Deal Live, Dream Catcher and Monopoly Live.

Table Games

Casino Universe doesn’t host any automated Table Games. If you want to try your luck on dealer-based games then you’ll need to head over to the Live Casino section.

Payment Methods at Casino Universe

Cashing in and cashing out at Casino Universe is a very standard and secure affair. Players can choose to transact using any of the following options:

Visa, MasterCard, Maestro, Neteller, Skrill, paysafecard (deposits only), Interac Online, Interac e-Transfer, Bank Transfer, Yandex, Qiwi.

How to Deposit

Deposits are virtually instant. Once you’ve created your account just visit the cashier, select your preferred payment method, make your deposit and you’re all set to start playing.

How to Withdraw Your Money

For Canadian players, the minimum deposit amount allowed is C$30. Sometimes the team at Casino Universe will request some additional documents, especially if you’re withdrawing a larger amount of money. Normally a withdrawal process takes between one and three hours, but times may vary depending on the time of the day.

Customer Support

If you’re looking for answers, your first stop should be the FAQ where you can learn what you need. After this, Live Chat is the next best option. The team is only available from Monday to Sunday between 08:30 and 00:15 CEST, which isn’t ideal for Canadian players. If you don’t make it in time then you can always send an Email to [email protected] and wait for the answers to your questions to drop into your inbox.

What’s the best way for CA Players to get in touch?

For Canadian players a combination of Email and the FAQ section is ideal. You can always check to see if anyone’s available on Live Chat – but there are no guarantees there.