Mobile Wins Casino

Mobile Wins Casino Review

What kind of casino is Mobile Wins Casino? As the site name suggests, this online casino is focused on the mobile market

Where is Mobile Wins based? Birkirkara, Malta

Can Canadian players play here? Yes

What kind of special features does it have? Cashback offers, Virtual Sports

What kind of license does the casino hold? United Kingdom Gambling Commission (UKGC) and the Malta Gaming Authority (MGA)

What games are available? Slots, Jackpots, Table Games, Scratch Cards, Live Casino, Sportsbook

What is the welcome bonus? 100% match bonus up to C$200 (casino) / Deposit C$10 for a C$10 Free Bet (sport)

How long has the site been active/open? 2013

How can I contact customer support? Live Chat, Contact Form, FAQ

Mobile Wins Casino is a dual licensed site (MGA and UKGC) that’s headquartered in Malta. The site offers players the ability to place bets across both sports and casino, which sounds like it could be a highly exciting one stop shop. Let’s find out where the hammer falls, shall we?

The Highlights

• Designed primarily for mobile players
• Weekend cashback program
• Accepts CAD and Interac

What Is the Welcome Bonus at Mobile Wins Casino?

The first thing you need to do is decide if you want your bonus on casino or on sportsbook. Here’s what you get for each:

Casino

Players with a penchant for casino games are likely to opt for this bonus. The offer is a straightforward 100% cash match up to C$200. The bonus must be wagered 50 times before a withdrawal can be made, and the minimum bet is $10. Players should be aware that not all wagering contributes at full capacity. In fact it’s only slots that offer 100% to wagering requirements, all remaining games are 10% or 0%.

Sportsbook

If the player makes a minimum deposit of C$10 then they’re eligible for a C$10 Free Bet. But this isn’t free cash. Any winnings you generate from your free bet will need to be wagered at 10 x before they can be converted into real money.

The reality is that the Sportsbook bonus is way better value than the casino bonus. I base my assertions on two points. The first being the fact that a 10 x wagering requirement is far easier to meet than a 50 x one. Secondly, it’s possible to place less risky or knowledge-based sports bets, but this is not at all possible in the case of RNG games and slots.

VIP and Loyalty Program

There’s no loyalty program on Mobile Wins Casino but the site does offer a weekend cashback program. I would consider this to be a loyalty reward system of sorts. So how do Cashback Weekends work? Players can get up to 15% of their deposit losses back in real money between Friday and Sunday. This is only valid on deposits over $25 and rewards are capped at a maximum of $500.

What Games Can I Play at Mobile Wins Casino?

Here’s something interesting to note. If you click to view Mobile Wins Casino’s providers from the search bar you’ll be bowled over by the amount of names on the list. You can imagine my surprise when the majority of the games displayed, I had never even heard of. This is because the site offers a handful of games from well-known providers and fills up the rest of its library with productions from lesser known studios.

Slots

There’s a healthy range of slots on the site, but you’re not guaranteed to find your favorite names on that list. There are around 24 Jackpot games on the site, which sounds like a decent enough (if small) range. However, scrolling through the game list I noticed that none of the big name jackpot slots, like Mega Moolah, are on there. If you’re looking to discover something new, then this site offers a unique opportunity.

Live Casino

Evolution Gaming runs the live casino show at Mobile Wins. At least on this front we’re guaranteed a good time with just about 40 different games to play across Roulette, Blackjack and Baccarat. You can also play games like Dragon Tiger and Dream Catcher.

Scratch Cards

Despite having a dedicated ‘Scratch’ tab as they call it, the site only contains eight different games. This wouldn’t be an issue had they decided to group these games together with another section. However, as it stands, it appears very underwhelming. Perhaps Mobile Wins Casino plans to grow this area, so we’ll give them the benefit of the doubt.

Sportsbook

This is a separate division of the site. It even has its own welcome bonus (see section above). Players can choose to bet in three ways: pre-game, live or even on virtual sports.

Design and User Experience

The site has an odd flow. For example, multiple buttons in the main navigation bar lead to the same place. The site seems to have been built entirely to cater to mobile display, so loading up the site on a laptop or PC makes it appear strange and unfinished. The modules are disjointed and the labelling isn’t ideal, so I wasn’t really sure where to turn first.

The site looks a little better on mobile, but even then it’s clunky and glitchy, with pop ups not displaying correctly. None of the games are available in free play mode pre-registration, not even the slots, so players are forced to sign up before getting the full picture. There’s also a massive amount of cheesy photography dotted around the site, particularly on the customer support page where a Charlie’s Angels wannabe is meant to represent those waiting to answer all our queries about bonuses and withdrawals. Sigh.

Payment Methods at Mobile Wins Casino

How to Deposit

Deposits can be made via Visa, MasterCard, Maestro, WebMoney, Paysafecard, Interac Online, Skrill, Bank Transfer, Trustly, ecoPayz, Neteller, Euteller, and Qiwi.

The minimum deposit for the site is C$10, however many of the payment methods stipulate a minimum deposit of C$20.

How to Withdraw Your Money

Players can make withdrawals using Visa, MasterCard, Maestro, PayPal, Skrill, Bank Transfer, Trustly, Interac Online, ecoPayz, Neteller, Euteller, and Qiwi.

No matter which method you choose, the site reserves three working days for verification before withdrawals are released to your payment provider. That means even with speedy options like Interac Online and ecoPayz, you’re still in for quite a wait.

Another thing to consider is the withdrawal limit. If you’re choosing wire transfer then the minimum you can withdraw is C$50 – that’s pretty steep. On the plus side, all other limits have a minimum withdrawal limit of just C$2.50.

The minimum withdrawal is C$10 – another fair and standard limit. Maximum withdrawals range from C$3,000 up to C$7,00 per day. The higher the status of the player the more they can withdraw (see section on VIP and Loyalty).

The site promises to process withdrawals within 0 to 2 hours. And having a quick scan of all the different player forums will tell you that the majority of players are extremely pleased with the site’s payout rate and turnaround times.

Customer Support

Live Chat

This isn’t a 24 hour service and players can only chat to the team during the hours of 7:00 AM and 11:00 PM (GMT). That’s not ideal for Canadians – no one wants to set alarms for 2am to converse with an online casino.

Contact Form

Even the contact form (which you fill in on-site but works exactly like email) is only manned between the hours of 7:00 AM and 11:00 PM (GMT), so there’s no way you’re going to get help outside these hours.

FAQ

The FAQ section is actually really decent, holding a lot more detail and information than many competitor sites. Strangely enough what’s usually the weakest customer service option is the best way to resolve an issue at Mobile Wins.