PlayGrand Casino Review

PlayGrand Casino overview

PlayGrand Casino has chosen to ditch all aspects of traditional online casinos. That means you won’t find any wildly flashing banners or cartoon mascots. Instead, players will experience an understated black and pink design with discreet sliding promotions. Visually, it’s a vacation for your eyes, but PlayGrand does more than just please aesthetically. This online casino is in proud possession of not one, but three highly reputable licenses. It’s also part of the Imperium Network Solutions Group running on the White Hat Gaming Platform. PlayGrand partnered up with very big names in the gaming world like NetEnt, Microgaming, ELK Studios, NYX and so many more. Sounds great, right? Let’s take a closer look.

Pros

• Three reputable licenses
• Fair wagering requirements
• Rewarding loyalty scheme

Cons

• No FAQ section
• Limited range of games beyond slots

What is the welcome bonus at PlayGrand Casino?

There are many ways to get rewarded at PlayGrand. Some of these provide instant gratification, while others are more of a long game.

How can I claim the casino welcome bonus?

When you sign up to PlayGrand, your first deposit has the option of coming attached to a multi tiered welcome bonus. Should you choose to accept it, it will be split across your first three deposits like this:

• 1st Deposit: 100% up to C$300 & 30 bonus spins on Reactoonz
• 2nd Deposit: 50% up to C$500 & 50 bonus spins on Book of Dead
• 3rd Deposit: 25% up to C$200 & 20 bonus spins on Legacy of Egypt

You’ll need to make a minimum deposit of C$10. When playing with bonus cash, you can only bet with a maximum C$5 per wager. Any winnings generated from the bonus cash or free spins are subject to a wagering requirement of 35 x.

If you are looking to bet for less, check out the $5 online casinos and the $1 online casinos.

Other offers and promotions

If you enjoy a mid-week bonus fix, then you can pick up a 40% cash match up to C$40 every Tuesday. Remember that this is also given out in bonus cash and will be subject to wagering requirements.

Searching for no deposit casino offers? Our team of casino experts has compiled a list of the top no-deposit casinos.

How to claim other bonuses

Claiming casino bonuses is simple. Just visit the ‘Promotions’ tab, choose the promo you’re interested in and follow the simple instructions.

What games can I play at PlayGrand Casino?

PlayGrand Casino’s games are supplied by over 80 different providers. Joining up means you’ll get to play games by Asylum Labs, Concept Gaming, Quickspin, Just For The Win, Microgaming, NYX, Scientific Games, NetEnt, Playn’ GO, and so many others. These offer a range of exciting games, from Slots and Jackpots to instant games like Scratchcards. There are also classic Table Games and exciting Live Casino options.

Slots

Slots make up the bulk of the games collection at PlayGrand Casino. There are more than 600 slot games waiting to be played here, and they include some of the biggest, newest and most popular ones around. You’ll find the full Rich Wild series of games, Sweet Bonanza, Starburst, Butterfly Staxx and Legacy of Egypt. There’s also an almost constant flow of new casino slots releases.

Progressive jackpots

There are about 55 different progressive jackpot games on offer. You’ll find big names in there like Mega Moolah and the beautifully designed Divine Fortune. That being said, the list has more obscure titles than famous ones. For example, you won’t find Mega Millions or Hall of Gods.

Live casino

There are only 19 live casino games on offer at PlayGrand. These are hosted by a joint effort from NetEnt and Evolution Gaming, so although they are only a few, the quality is about as good as it gets. You’ll find live versions of quite a few different table and card games like Roulette, Blackjack and Texas Hold’em, as well as less usual games like Dream Catcher and Football Studio.

Table games

PlayGrand Casino has quite an impressive collection of table games available to play. There are more than 70 games in this category to choose from, with the collection offering lots of Blackjack and Roulette variants, along with plenty of others such as Baccarat, Caribbean Stud Poker, Oasis Poker, Texas Hold’em and more. Some of the games also have multiple options available, each one offering a different range of betting limits suitable for both big and small budgets.

Is there a VIP program at PlayGrand Casino?

Decent loyalty programs are hard to come by in most modern online casinos, but PlayGrand seems to have found the right balance between rewarding and realistic. Players will receive points for every C$10 wagered on any game. However, points aren’t doled out equally:

• Slots – 2 points for every C$10 wagered
• Scratchcards – 2 points for every C$10 wagered
• Bingo – 1 point for every C$10 wagered
• Video Poker – 1 point for every C$10 wagered
• Blackjack – 0.50 points for every C$10 wagered
• Roulette – 0.25 points for every C$10 wagered

Every 200 points can be exchanged for C$1 in bonus funds. Keep in mind that you can only redeem a maximum of 10,000 points in one day.

Payment methods at PlayGrand Casino

There’s nothing unusual here. You can deposit and withdraw using the easy cashier system within the site. Clear signposting means you are guided through the entire process.

Payment methods at PlayGrand are sufficient for Canadian players. The options are Visa, MasterCard, Interac, Interac e-transfer, or Paysafecard (deposit only).

How to deposit

PlayGrand doesn’t charge any deposit fees. Players can drop cash into their account and get playing from as little as C$10. All you have to do is click the clearly marked ‘Deposit’ button to get started.

How to withdraw your money

Once a withdrawal is requested, it will remain pending for 1 to 2 days. That’s a little longer than you would find with several other online casinos. After it passes this stage, it could take up to 3 working days to reach your account, depending on the withdrawal method selected. The minimum withdrawal is C$10, and you can’t withdraw more than C$10,000 per week.

What are the wagering requirements at PlayGrand Casino?

For all things bonus-affiliated, PlayGrand Casino applies a 35 x wagering requirement. This goes for winnings from both bonus cash and free spins.

35 x is a fair and reasonable level for wagering requirements to sit. My only complaint would be that it would have been nicer if wagering was applied just to the bonus cash, leaving Free Spins open to wager-free winnings.

Customer support

Most online casinos come with a standard three options if you’re a player looking for assistance. Those are generally Email, Live Chat and helpful FAQ section. However, at PlayGrand Casino 24, 24-hour Live Chat appears as the only option. There’s no FAQ section, and while Email must be available, I couldn’t find the address buried anywhere around the site.

If you need to reach out to PlayGrand then Live Chat is the way to go. Not because it’s a particularly well manned channel (although I have no complaints to the contrary), it’s just that it appears to be the sole option. Luckily, it’s a 24-hour service, so I can’t see any Canadians being too annoyed there. Still, the option to self-serve with a well-stocked FAQ wouldn’t go amiss.