SuperCat Casino

Previously called RedBox Casino, this site is not as new as it might seem. It’s not really clear why they decided to re-brand, although this does raise a bit of a red flag. Online casinos with great reputations shouldn’t feel the need to start over, right? In either event, SuperCat is definitely a casino that has a strong preference for slots. Players can access a range of these from a long list of providers including Microgaming, Betsoft, Endorphina, Quickspin and Playson. The site is also registered in Curaçao, is very mobile friendly and offers 24 hour support. So what is it actually like when you get playing? I’ve written a detailed description of my experience below.

SuperCat Casino – The Highlights

• Slot-focused casino with easy navigation
• Welcome bonus spread out over first four deposits
• Games available in demo mode

It wasn’t all that easy trying to figure out what welcome bonus was available to Canadian players. A big flashy banner ad on the homepage announced a very enticing C$2,000 offer, but when you click through this is nowhere to be seen. Instead players are presented with a selection of offers for free spins and bonus cash, with no dedicated first deposit bonus. Although strangely there were bonuses for second and fourth deposits. Here’s what players can get across their first 4 deposits:

• First deposit gets you 25 free spins on Spinata Grande with a minimum deposit of C$14
• Second deposit gets you a 100% cash match with a minimum deposit of C$36
• Third deposit gets you 15 free spins on Twin Spin with a minimum deposit of C$43
• Fourth deposit gets you a 50% cash match with a minimum deposit of C$72

The thing that really struck me here was the escalating minimum deposits, despite the bonus being less than its predecessor. When I enquired into this I was told that this wasn’t a problem because the amount I could win was ‘at least 8 times more’. I’m not sure what that’s supposed to mean but it felt a little sketchy to me.

Wagering requirements for all bonuses are set to 40 x, which is on the average to high side of things. This information is also not listed anywhere in the bonus terms and conditions so I had to contact support to find out. I was unhappy about this because I feel that crucial information should always be front and center.

If there’s one thing that SuperCat casino is very open about, it’s the long list of game developers it has partnered with. This is usually a very promising sign, demonstrating that the casino has a healthy and varied selection of games within its repertoire. Unfortunately there is a slight misrepresentation here, as many of the names listed don’t actually host any of their games on the site. Of course these could be added with time, but currently I consider this to be a bit of sly move. Here’s all the developers SuperCat Casino lists:

• NetEnt
• Play’n GO
• Wazdan
• Microgaming
• Quickspin
• Novomatic
• Amatic
• Spinomenal
• BetSoft
• Booongo
• Playson
• Igrosoft
• Endorphina
• Tomhorn
• Lucky Streak
• Pragmatic Play
• Platipus
• Habanero
• iSoftBet
• Iron Dog Studios
• Elk Studio
• Fantasma Games
• 1×2 Gaming
• Rakki Games
• Snowborn Games
• BGaming
• Chance Interactive
• Boomerang
• Spike Games
• Bet2Tech
• Blueprint Gaming
• Betixon
• Beefee
• Red Tiger Gaming
• Felix Gaming
• Gamshy
• Fugaso
• Gameart
• Leap Gaming
• Revolver
• BB Games
• GameFish Global
• Mobilots
• Lightning Box

The majority of the game library is taken up by Slots. In fact it would be more than fair to call SuperCat Casino a slot-focused site with a smattering of other options. While the slots in question are in heavy supply, you would be disappointed to find out that none of those available are jackpot slots. You’ll find all sorts of themes, grid sizes, special features and straight up classics, but there’s no chance of a progressive jackpot.

Table Games also feature at SuperCat, but it feels more like a token gesture than any real game selection. Players who want a break from slots can try their hand at 15 different table games. These include Roulette, Baccarat, Andar Bahar, Turbo Poker, Sic Bo, Dragon Tiger, Blackjack, Three Cards, Magic Poker, Gold Roulette, Joker Poker, American Poker Gold, Single Poker, Extra Bingo, and Monsters’ Scratch.

Live Casino definitely comes in as a bit of a disappointment, with just 18 titles on offer, the majority of which aren’t available to Canadian players. That’s because SuperCat only hosts live dealer games from XProGaming and NetEnt. And despite listing Vivo Gaming, Authentic Gaming, Ezugi, and Evolution Gaming as partner providers, none of their live casino games make an appearance on the site as yet.

I really liked the site design because it was clean and well mapped out. Players can even choose between a light theme or a dark theme that changes the site’s color palette. There’s also a sliding toolbar at the bottom of each page which displayers recent win amounts across their slot range. Unfortunately, the language used isn’t great, and a lot of the promotional descriptions were hard to understand. All games, aside from live dealer games, are available in demo mode which is a nice touch.

Deposits for Canadian players can be made through Visa, MasterCard, Skrill, Neteller and ecoPayz. Across all methods the limits are the same, meaning a minimum deposit of C$3 and a maximum deposit of C$2,500.

On the other hand withdrawals can only be made through Visa, MasterCard, Skrill or ecoPayz. No matter which option you choose you can only withdraw a minimum of C$15 and a maximum of C$2,500.

Compared to many other online casinos, SuperCat provides very limited options. The caps on deposits and withdrawals will also pose a bit of a problem to players who like to bet big and withdraw in large amounts. These lower than average limits potentially indicate an online casino that isn’t as financially solvent as some of its larger competitors.

SuperCat offers 24 hour support in the form of Live Chat, Phone and Email. Let’s walk through each one. My live chat experience was perfectly fine. I got a response quickly and the representative understood what I wanted immediately. This is a very good thing because for many Canadian players, live chat is pretty much the only option. I say this because the phone number provided will mean expensive long distance calls, since it isn’t a dedicated Canadian line, and Email can be incredibly slow and frustrating, often requiring a lot of back and forth. There isn’t even an FAQ page on the site, so if you do have questions you have no choice but to go through customer support.

I got the general feeling that, despite the site’s shiny appearance, SuperCat Casino isn’t very upfront about those little details that matter a lot. I had to go above and beyond regular enquiries in order to find out about things like wagering requirements and bet limits. While support seemed to understand me just fine, the site itself is littered with broken English. This is particularly evident when reading the bonus descriptions. I found this to be slightly off-putting.

Outside of slots, the game selection available is very limited. That means players who aren’t fans of spinning reels will have very little incentive to sign up. The lack of loyalty program or tournaments and lotteries further compounds this conclusion.